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Crisis Management

Tactical and practical resources for internal chamber crisis management and resources to share with your members.

Best Practices, Templates, and Official Links

Consider including the following links in Chamber communications to members:

  • Updates on how the Chamber will be altering programing to webinars, live chats, podcasts, etc.
  • A short survey for local businesses to submit their specific needs
  • A snapshot of data gathered from your Chamber's community survey
  • A link to news and press releases in your state about the status of coronavirus
  • Link to available jobs / companies that are hiring in your community
  • Link to your state and local health departments
  • Link to your airport's travel updates
  • Links provided on the Official Government Coronavirus Links spreadsheet (below) that are relevant to your community's needs.

Surveys and Outreach: Chambers Implementing Best Practices

Best Practice Tip

Chambers are reporting that they are having a difficult time getting responses from their members about the impacts of COVID-19 closures and social distancing through their email communications. Chambers are, however, having success in gathering feedback from members through online surveys and one-on-one member phone calls. This high touch approach will serve to boost moral among and maintaining connection with the Chamber as a critical resource during times of crisis.The chambers that are re-purposing staff to make outreach calls suggest keeping the call informal and relational - ask how the member is doing and find out what their needs are. They also suggest that this one-on-one call is not about collecting dues and focuses on how the Chamber can serve its members.

Surveying your membership about the impacts COVID-19 is having on their businesses and their immediate needs is the best way to keep a pulse on your community. Examples of survey results are below: